Terms & Conditions of Use

1.1 Introduction

These General Terms of Use ("Terms") govern your access to and use of the Wedsi platform, available via our website at www.wedsi.co.uk or any associated services, features, or content (collectively, the “Platform”). By accessing or using the Platform, you agree to be legally bound by these Terms.

1.2 Definitions

• "Wedsi", "we", "our", or "us" refers to Wedsi Ltd, a company registered in England and Wales (Company No. 15693589), with its registered office at 124 City Road, London, EC1V 2NX.
• "User" refers to any individual accessing or using the Platform, including vendors and customers.
• "Vendor" means any individual or business entity listing their services on the Platform.
• "Customer" or "Client" refers to a user browsing or booking wedding-related services.
• "Listing" means any service, product, or offering published by a Vendor on the Platform.

1.3 Who We Are

Wedsi Ltd provides a neutral online marketplace that allows couples and vendors to connect, communicate, and transact securely. Wedsi is not a wedding planner, organiser, or service provider, and does not endorse, guarantee, or take responsibility for any services provided by Vendors.

Wedsi Ltd operates solely as an intermediary between Customers and Vendors. We do not provide, own, or control any of the services listed on the Platform. When a Customer books a service through Wedsi, the agreement is formed directly between the Customer and the Vendor.

All payments for Vendor services are received by Wedsi Ltd on behalf of the Vendor and are subsequently transferred in full to the Vendor. Wedsi does not retain any portion of these payments unless explicitly stated (such as in the case of subscription or service fees).

Wedsi Ltd shall not be considered the seller or provider of any Vendor services and disclaims all responsibility for the fulfilment, quality, or legal compliance of such services.

1.4 Acceptance of Terms

By using the Platform, you confirm that you:

• Are at least 18 years of age and capable of entering into legally binding agreements.
• Have read, understood, and agree to comply with these Terms and all applicable laws.

If you do not accept these Terms, you must refrain from using the Platform.

1.5 Account Registration

To access certain features, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity under your account, whether authorised or unauthorised.

We reserve the right to suspend or terminate accounts that violate our policies.

1.6 Platform Access & Restrictions

Access to the Platform is granted on a temporary basis. You must not:

• Misuse the Platform in any way that violates applicable law.
• Use automated tools (e.g., bots, scrapers) to extract data.
• Interfere with security features or attempt unauthorised access to accounts, systems, or data.

1.7 Service Availability

We aim to ensure the Platform remains available and functional. However, we may:

• Suspend or withdraw the Platform temporarily or permanently for maintenance, upgrades, or other reasons without notice.
• Modify or discontinue features or services at our discretion.

We are not liable for any loss or inconvenience caused by such downtime.

1.8 Communication & Messaging

The Platform includes communication features between Users and Vendors. By using these features, you acknowledge and agree that:

• Messages sent via the Platform are not private and may be accessed by Wedsi at any time.
• Wedsi reserves the right to review message content to ensure compliance with our Terms, prevent fraud, and protect the integrity of the service.
• You agree to use messaging responsibly and legally.
• Abusive, misleading, or spam-like communication may result in restriction or suspension of your account.

1.9 Prohibited Conduct

You must not, under any circumstances:

• Harass, impersonate, or defraud other users.
• Upload or transmit viruses, malicious code, or harmful content.
• Use the Platform to facilitate illegal or unauthorised transactions.
• Circumvent payment systems to avoid subscription or service fees.

1.10 Affiliate & External Links

The Platform may include third-party links or affiliate recommendations. We do not:

• Endorse the content or services of linked websites.
• Accept responsibility for any third-party failures or disputes.

You engage with such third parties at your own risk.

1.11 Intellectual Property

All intellectual property on the Platform — including but not limited to content, branding, layout, code, and media — is owned by or licensed to Wedsi Ltd.

You may not copy, distribute, or adapt any part of the Platform without prior written consent.

1.12 Disclaimers

• Vendor Listings: Wedsi does not verify or guarantee the accuracy, quality, or availability of services listed by Vendors. Users should exercise due diligence before making bookings.
• DIY Advice: Any “DIY” content is for inspiration only and used at your own risk. We do not accept liability for any injury, damage, or outcome resulting from following such content.
• Shop/Affiliate Items: Prices and stock levels may change. We are not liable for third-party sales, delivery issues, or returns.

1.13 Limitation of Liability

To the fullest extent permitted by law, Wedsi Ltd shall not be liable for:

• Loss of profits, data, or business;
• Indirect, incidental, or consequential damages;
• Any issues arising from services delivered by Vendors.

In any case, our total liability shall not exceed £100 or the total amount you have paid to us in the preceding 12 months — whichever is greater.

1.14 Changes to the Platform

We may, at our discretion, revise or update these Terms or the Platform functionality. Significant changes will be notified via email or on the Platform. Continued use after such updates constitutes acceptance.

1.15 Termination of Access

We reserve the right to suspend or terminate your access without notice if:

• You breach these Terms;
• Your conduct is deemed harmful to the Platform or other users;
• Required by law or for legal investigations.

1.16 Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1.17 Contact Information

For questions, concerns, or legal notices, please contact:

Wedsi Ltd
Registered Office: 124 City Road, London, EC1V 2NX
Email: hello@wedsi.co.uk

2.1 Vendor Eligibility & Account Setup

• You must be at least 18 years old and legally permitted to offer the services you list.
• You must provide accurate business details, including legal name, service description, and bank details for payouts via Stripe.
• We reserve the right to verify your identity and listings. Providing false or misleading information may result in account suspension or permanent removal.

2.2 Subscription & Payment Plans

• Vendors are required to subscribe to a payment plan to list services.
• Subscription fees are paid monthly or annually via Stripe and are non-refundable except where required by law.
• Access to certain features may be limited based on your subscription tier (e.g. number of listings).
• If payment fails or your subscription lapses, your listings may be paused or removed.

2.3 Listing Creation Rules

• Provide honest, accurate, and up-to-date information.
• Only upload images, videos, and content you have legal rights to use.
• Not post duplicate listings or misleading titles.
• Select the correct category for your service to ensure user trust.

We may remove or edit listings that violate these rules or appear spammy, unsafe, or inappropriate.

2.4 Listing Accuracy & Responsibility

• The accuracy of the information in your listings.
• The delivery and quality of the service offered.
• Pricing transparency, availability, and meeting your advertised terms.

Wedsi acts solely as a facilitator. We are not responsible for any errors, omissions, or losses caused by inaccurate listings or vendor misconduct.

2.5 Cancellations & Refund Policy Setup

You must clearly set your own cancellation and refund policy on each listing.

Customers will be informed of your policy at checkout.

Disputes arising from unclear or absent cancellation terms will favour the customer.

2.6 Creating & Managing Bookings

• All bookings must be accepted, declined, or modified within the platform.
• You are expected to confirm availability before accepting a booking.
• Customers must be informed promptly of any changes, delays, or inability to deliver.
• You may not pressure or coerce clients into accepting changes outside the agreed service.

Wedsi reserves the right to intervene if excessive disputes or complaints arise regarding your bookings.

2.7 Messaging with Users (Liability Limitations)

• You must not engage in harassment, spam, or mislead users.
• While Wedsi reserves the right to access and review messages at any time, we do not actively monitor all communications.
• Wedsi is not liable for the content, promises, or negotiations that take place via messages.

If a dispute arises, only written agreements confirmed on the booking screen are considered valid.

2.8 Order Management (Reschedule, Cancel, Complete)

• Managing your own calendar and availability.
• Promptly marking orders as complete, cancelled, or rescheduled in the system.
• Contacting users directly in case of emergency cancellations or reschedules.

Failure to manage orders professionally may result in temporary or permanent suspension of your account.

2.9 Disputes & Service Completion

• Payments are held by Wedsi Ltd until service completion. Vendors are encouraged to document delivery with photos or written approval to protect themselves.
• Customers have 7 days after the vendor marks the service complete, to raise a dispute, accompanied by clear evidence (e.g. photos, messages).
• If no dispute is raised within 7 days, funds are automatically released to the Vendor and cannot be reversed.
• If a dispute is raised with supporting evidence, Wedsi will pause the payment while both parties are encouraged to resolve the matter through communication.
• If both parties reach an agreement (e.g. partial refund), Wedsi will process the outcome accordingly. If no agreement is reached within 7 days of the dispute being raised, funds may remain held until mutual written agreement or legal resolution is provided.
• In cases of clear non-performance (e.g. vendor no-show), Wedsi may issue a full refund to the Customer.
• Wedsi does not adjudicate disputes and is not liable for service quality, satisfaction, or disagreements. Customers and Vendors are expected to conduct due diligence and keep appropriate records.

Wedsi Ltd acts solely as a facilitator of payments and communication between Customers and Vendors and is not a party to the service agreement between them.

2.10 Payment Timelines & Vendor Payouts

• All vendor payouts are processed by Wedsi via direct bank transfer.
• Funds are typically released within 14 days after the event has been marked as complete, unless a dispute is raised.
• Customer payments are collected via Stripe; Stripe’s processing times and risk controls may affect overall timelines.
• You are responsible for ensuring your bank account remains active and accurate.

Wedsi is not liable for payout delays caused by Stripe, incorrect bank details, or incomplete vendor information.

2.11 Reviews & Ratings

• Customers may leave public reviews after an event.
• You may not remove, edit, or suppress reviews unless they violate our review guidelines.
• Wedsi reserves the right to moderate reviews but does not guarantee removal.
• Attempts to manipulate or artificially inflate ratings may result in suspension.

2.12 Duplicate Listing Policy

• Create multiple listings for the same service in the same location.
• Use fake profiles or duplicated content to gain more visibility.

Repeat violations may result in account removal.

2.13 Account Suspension or Termination

• You violate these Terms.
• You are the subject of multiple serious complaints.
• Fraud, harassment, or unlawful conduct is reported or suspected.

We reserve the right to take such action at our discretion to maintain platform integrity.

2.14 Data Usage & Privacy Obligations

• You agree to only use customer data (e.g. names, contact details) for the purpose of fulfilling bookings.
• Misusing or sharing customer data without consent is a breach of GDPR and may result in account termination and legal action.

Vendors must comply with UK data protection laws when handling customer information.

2.15 Vendor Conduct Expectations

• Treat customers with professionalism and respect.
• Deliver services as described, on time and to a reasonable standard.
• Avoid discriminatory or offensive behaviour.
• Maintain up-to-date listings.

2.16 Support & Communication with Wedsi

• You may contact us at hello@wedsi.co.uk for vendor support.
• We aim to respond to vendor queries within 48 hours.
• Urgent complaints from customers may be escalated to you directly. You are expected to respond promptly and courteously.

2.17 Account Management

• Vendors may update their business and contact information via their account dashboard.
• Vendors may request deletion of their account and associated data in accordance with GDPR rights by contacting Wedsi Ltd.
• Vendors who violate these Terms, engage in fraud, or breach community guidelines may have their account suspended or permanently removed at our discretion.

3.1 User Eligibility & Account Setup

• Be at least 18 years of age.
• Provide accurate and up-to-date contact information.
• Not impersonate others or create multiple fraudulent accounts.

We reserve the right to suspend or terminate any account suspected of misuse or false identity.

3.2 Booking & Payments

• Bookings are made directly with the chosen Vendor through our platform.
• All payments are processed securely via Stripe. We do not store or handle your card details.
• Your payment may include a non-refundable deposit, full payment, or a custom split — as defined by the Vendor.
• Wedsi does not guarantee availability, punctuality, or quality of service. The Vendor is solely responsible for delivering their service.

3.3 Cancellation Acknowledgement

• You must review the Vendor’s cancellation and refund policy before booking.
• If the Vendor allows refunds, Wedsi will process them via Stripe.
• Wedsi is not responsible for any losses due to cancellations, no-shows, or late arrivals by either party.

3.4 Vendor Responsibility Disclaimer

• Vendors listed on the platform are independent third parties, not employees or representatives of Wedsi.
• We do not vet or endorse any vendor unless explicitly stated.
• Wedsi is not liable for any damages, losses, or dissatisfaction caused by a vendor, even in cases of non-performance.

3.5 User Responsibilities Before Booking

• Read the full listing, pricing details, and policies.
• Contact the vendor through the messaging system if clarification is needed.
• Ensure the selected date, time, and service description meet their requirements.

Failure to review details is not grounds for a refund or dispute.

3.6 Disputes & Limitations

• All payments are collected by Wedsi Ltd and held until service completion. After completion, funds are released to the Vendor unless a dispute is raised within 7 days of service being marked as complete.
• If a dispute is raised, both parties will be given an opportunity to provide evidence and communicate in good faith between each party to resolve the matter within 7 further days.
• If no resolution is reached but no substantial evidence is provided, funds will be released to the Vendor.
• If substantial evidence is provided and the dispute remains unresolved, Wedsi may hold funds until mutual agreement is reached or a legal resolution (e.g. court decision) is provided.
• In clear cases of non-performance (e.g. vendor no-show), Wedsi may issue a full refund to the Customer.
• Wedsi acts solely as a facilitator of payments and is not responsible for dissatisfaction, service quality, or unresolvable disagreements between users and vendors.
• DIY errors, third-party product issues, or change of mind are not valid reasons for a dispute or refund.

3.7 Messaging with Vendors

• Messages must remain respectful and professional.
• Wedsi is not responsible for any verbal agreements or promises made privately unless confirmed within the booking system.
• Harassment or abusive behaviour will result in account suspension.

3.8 Reviews & Feedback

• You may leave a review after your event is completed.
• Reviews must be honest, fair, and not defamatory.
• We reserve the right to remove reviews that are abusive, spam, or violate platform rules.
• Fake or incentivised reviews are strictly prohibited.

3.9 DIY Section Disclaimer

• Our DIY ideas and inspirations are provided for reference only.
• Wedsi Ltd is not liable for any personal injury, loss, or damage resulting from attempting a DIY task.
• Always follow safety precautions and seek professional advice where needed.

3.10 Shop/Affiliate Section Disclaimer

• Products shown in our shop may link to third-party retailers via affiliate links.
• Wedsi does not stock or ship these products and is not responsible for:
• Product quality or delivery
• Stock availability
• Return or refund processes
• Any concerns should be directed to the third-party retailer.

3.11 Platform Use Conduct

• Misuse, hack, or interfere with platform functionality.
• Attempt to bypass service fee or booking processes.
• Post false reviews, impersonate others, or use the site for unlawful purposes.

Breaches may result in immediate account removal and legal reporting where necessary.

3.12 Support & Contact

• If you experience technical issues or concerns with your account, please email us at hello@wedsi.co.uk.
• While we aim to respond promptly, resolution times may vary depending on the nature of your request.

3.13 Account Management

• Update your contact information via your account dashboard.
• Request deletion of your account and data under GDPR rights.
• Be permanently banned if your behaviour violates our platform terms or community guidelines.